Guarantee

Your item is guaranteed for a period of time, at present our guarantees can range from :

  • Quality Assurance Guarantee
  • 2 Year Guarantee
  • 5 Years Guarantee
  • 10 Years Guarantee
  • Lifetime Guarantee – this covers ‘Limited lifetime guarantee’, ‘Hastle-free lifetime guarantee’ and ‘Lifetime customer satisfaction guarantee’.

Your item is guaranteed from date of purchase – in order to meet the terms of the guarantee your item must be free from defects in materials and workmanship that have occurred under normal household use.
Should you have a problem with your item under the guarantee you should return the item to the retailer from where it was purchased, along with proof of purchase.

If a repair is not possible and a replacement is necessary and the original specification is not available it may be necessary to replace with a product of similar value. Please note that in the case of a pan set purchase only the faulty item will be replaced.

This guarantee does not cover damage caused by normal wear and tear, accident, misuse, abuse or commercial use. Stains / discolouration / damage from overheating, or discolouration caused by dishwasher use or use of metal utensils are not covered by this guarantee.

Incidental or consequential damages are expressly excluded from this guarantee.